DRAFT. Not legal advice. Have it checked before launch. Our customers are trade businesses, so the 14-day consumer cooling-off period does not usually apply, but check this if you ever sell to consumers.

Refunds and cancellation

Last updated: [DATE OF LAUNCH]

Monthly plan (£49 a month)

You can cancel any time, with no fee and no minimum term. Use the "Manage or cancel your subscription" link in any of our emails, or email tradierank.support@gmail.com. Your plan keeps running until the end of the month you have already paid for, and you are not charged again.

We do not refund months that have already started, unless the law says we must or we did not deliver what we promised that month.

Yearly plan (£490 a year)

The yearly plan is paid up front for 12 months, at a lower price (2 months free). You can switch off renewal at any time, and your plan runs until the end of the year you paid for. We do not refund unused months, unless the law says we must or we did not deliver what we promised.

If we get something wrong

If we fail to deliver what your plan includes in a month you have paid for, tell us at tradierank.support@gmail.com. We will put it right, or refund that month.

Add-ons

• SEO management (+£15 a month): the same rules as the monthly plan.
• New website (£50 setup + £30 a month): the monthly part follows the same rules. The setup fee is not refundable once we have started building your site.
• Domains: once registered in your name, domain fees cannot be refunded, because the registrar does not refund us. [CONFIRM WITH YOUR REGISTRAR]

What you keep

Content we delivered in months you paid for is yours to keep, even after you cancel.

Your legal rights

Nothing in this policy affects any rights you have by law.

Questions

Email tradierank.support@gmail.com.